About our Sales Procedure

Formula One Car Centre Limited do no operate a distance sales scheme or enter into any contracts to sell vehicles at a distance. All purchases and decisions to purchase any vehicle must be made face to face and on our premises. Any payments made before you arrive will be accepted only as a reservation fee. This includes any pre-arranged finance balances. In the event that we are unable to agree the contract to purchase a vehicle your reservation fee and finance payment will be returned. If your purchase requires the services of a third party lender we will introduce you to the companies that we have agreements with although the final decision of which lender to fund the vehicle is yours. It may be necessary to have a lender agree in principal to fund the vehicle for you. You will be given a pre contract agreement that will explain all of their terms. To enable a more efficient collection process some lenders will pay us the funds in advance. Most lenders will ask you to complete the application process in order to approve your loan and release the funds for the vehicle. This does not constitute a binding contract and will only become one when you agree to purchase the car on our trade premises.

TERMS AND CONDITIONS

Thank you for considering Formula One Car Supermarket for your next vehicle

Please take a moment to carefully read through the following terms and conditions in preparation for the purchase and collection of your new car.

Who are we?

Formula One Car Centre Ltd, t/a Formula one car Supermarket, a dealership acting as a credit broker in arranging finance for vehicle transactions. 99 Glasgow Rd Falkirk, FK1 4JD ., See www.f1csm.co.uk for our full terms and conditions.

Are we authorised to arrange finance for you?

Yes, we are authorised and regulated for credit-broking activities by the Financial Conduct Authority (â€œFCAâ€). We are not a lender. Our FCA Firm Reference Number is 666796. For more information, please visit the FCA website at: https://register.fca.org.uk/. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.

What can we do to help finance your vehicle?

we can introduce you (whether direct or through a specialist credit broker) to a number of finance companies (â€œfundersâ€) who may be able to finance your transaction. We work with several regular funders, Primarily Oodle Finance, Blue Motor finance, Mann Island Finance, Motor Finance Scotland, Close Brothers Finance, first response Finance and some others. There are other funders to which we cannot introduce you which may also be able to offer you finance. We will provide you with information and explanations about the finance products that may be available to you and, where we recommend a product to you, we will ensure that this is based on the information you give us about your needs and circumstances so that it is suitable for you. Finance is arranged subject to status and terms and conditions. We cannot guarantee that we will be able to secure finance for you. We will explain the key features of those products to you. -

Can we give you independent financial advice?

We are not independent financial advisers and so are unable to provide you with independent financial advice. We are, however, independent of the funders and brokers we work with.

Do you have to pay for our service or do we receive any commission?

You don't have to pay us for our service. But a funder or broker we work with will pay us for introducing you to them. Different funders/brokers may pay us different amounts but it will typically be based on a fixed percentage of the amount borrowed. This percentage may vary according to different factors, for example: the amount of credit; the age or type of vehicle; the type of finance product; or the funder's assessment of the risk of lending. For your reassurance, we are not able to change the interest rate you pay in order to receive more commission from a particular broker or funder. Although rates and commissions may vary between our finance partners, our aim is always to secure finance from them which is appropriate to your circumstances and at the lowest interest rate available. If we are successful in obtaining an offer of finance for you and you would like to know the amount (or likely amount) we would receive if you decided to go ahead with the agreement and how that amount has been calculated, please refer to page 5 of this document. please contact us using the details above How will we use your information?

[NB this is just a summary and not intended to be a full or compliant data protection notice and must not be used as such].

We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected you could be refused certain services, finance or employment. Our staff are trained in the compliance of the money laundering regulations by HM Revenue and Customs. If they suspect suspicious behaviour then they will immediately report the activity to the General manager who is the MLRO responsible for reporting such activities to the aforementioned authority Further details of how your information will be used by us, funders and these fraud prevention agencies, and your data rights can be found here www.f1csm.co.uk. A full data protection notice/ privacy policy will be provided to you before we submit any application for finance on your behalf. We are registered as a data controller with the Information Commissioner's Office under registration number ZA221023.

FULL DISCLOSURE AND OUR TERMS AND CONDITIONS OF BUSINESS

What can you do if you wish to complain about our services or contact us?

As an organisation we are committed to providing good consumer outcomes, before, during and after a sale. Before the sale you can expect:

To have any significant and unusual exclusions or exceptions to the policy brought to your attention.
A clear statement of price, including where applicable a breakdown of any interest charges.
Details of your cancellation rights and our complaints procedure.
Copies of your documentation or information as to when these documents will be dispatched. After the sale you can expect:
Not to encounter any barriers to cancelling your policy within regulatory agreed time frames.
To have any complaint dealt with in a timely and professional manner.

If you wish to make a complaint, please contact us: by writing to us at Complaints, General manager, Formula one car supermarket, 99 Glasgow Rd, Falkirk, FK1 4JD * by emailing [email protected] * by telephoning 01324 634455

(See below our full complaints policy)

If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service (â€œFOSâ€ - www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers. If you require further information, please contact us by telephoning the above number or emailing us at [email protected], addressing your correspondence to the General Manager

Further details about our complaints procedure and FOS are available on request and can be found on our website at www.f1csm.co.uk

COMPLAINTS POLICY

Formula one car centre ltd. is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we will do our best to help resolve the situation in a fair and transparent way. We will investigate all complaints thoroughly and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.

Step 1

Contact us If you have a concern with either your vehicle or the service you have received, please firstly raise this with our Sales Manager or our After Sales Manager, they are best placed to assist you.

Step 2

Raise a Formal Complaint Should you remain unhappy, please contact us by your preferred method from the options below: General Manager Telephone: 01324 634455 General Manager, 99 Glasgow Road, Falkirk, FK1 4JD To help us investigate and try to resolve your complaint, please provide us with the following information

Your name, address and best contact details.
A clear description of your complaint and current mileage.
Copies of any supporting documents and details of the date and mileage when your issue occurred.
It is our aim to resolve your complaint promptly and we will adhere to the following timescales:
Within 5 working days, provide a written acknowledgement of your complaint

Keep you updated on the progress of your complaint, and within 8 weeks of receiving your complaint, we will write to you with our final response or update you advising when we will be in a position to provide you with one. We may not always provide the answer you are looking for, but we will make sure we offer a clear explanation for our decision.

Step 3

What if I remain unhappy?

If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above. Under distance marketing rules you have a 14-day period in which to cancel the purchase (cooling off period) of the vehicle. If you are obtaining the vehicle on finance this cooling off period does not apply. Formula One Car Centre Limited do not enter into distance sale contracts at any time. Ask the sales staff for confirmation and advice.

FULL DISCLOSURE AND OUR TERMS AND CONDITIONS OF BUSINESS

Full detail of your agreement will be provided by the finance company within their pre-contractual information.

Confidentiality and Data Protection

Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and renewing finance and insurance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes.

For full details of where your information will be sent and the purposes of such data transfer, please ask us. Your information will be retained for a period of up to twelve years. During this time you have the right to obtain details of the information held and how it has been processed. If you would like to exercise any of these rights or have any concerns with how we are processing your data then please contact the data controler.

If we are unable to resolve your concerns then you have the right to refer the matter to the Information Commissioner's Office.

Further details about your rights and how to lodge a complaint can be found on the Information Commissioner's Office website (www.ico.org.uk/for-the-public).

If you are dissatisfied with either our final response, or the reasons for any delay in providing this, you may be able to ask The Motor Ombudsman or The Financial Ombudsman Service, whichever applies to you, for an independent review. This is a free and independent service. Please find their details below;

For Motor Consumer Activities; The Motor Ombudsman Telephone: 0345 241 3008 71 Great Peter Street Website: www.TheMotorOmbudsman.org London SW1P 2BN

To pursue your complaint to them you must do so within 12 months from the date of our final response letter.

For Finance related issues; Financial Ombudsman Service Email: [email protected] Exchange Tower Telephone: 0300 123 9123 or 0800 023 4567 London Website: www.financial-ombudsman.org.uk E14 9SR

To pursue your complaint to them you must do so within 6 months from the date of our final response letter.

TREATING CUSTOMERS FAIRLY

Formula One Car Centre limited t/a Formula One Car Supermarket are committed to ensure that our policy in treating customers fairly is followed by all staff members throughout all aspects of our day-to-day business.

Our sales process provides an efficient, effective and simplified experience when buying your car from us.

We ensure that the services we offer are suited to our customers, competitively priced and presented in a way that's easy to understand. We also aim to ensure that our goods and services meet the expectations of our customers at all times.

Our selected business partners are also committed to this core principle of treating customers fairly

If you are collecting the vehicle on finance from our place of business this cooling off period does not apply.

Our staff are trained in all aspects of company policy

To Be friendly, helpful and courteous. Listen to customers' requirements and understand their needs.

Provide accurate and relevant information in a clear and fair manner that is not misleading

Assist with any requests wherever possible at all times.

Customer experience

Our overall aim is to ensure that all customers are entirely satisfied with all aspects of communication with our service before, during and after a purchase.

FULL DISCLOSURE AND OUR TERMS AND CONDITIONS OF BUSINESS

Continuous improvement.

We are always evolving our processes to improve the services that we provide where necessary and listen to customer feedback.

Complaints

If you're unhappy with any aspect of dealing with the company, we'd like to hear about it. Contact information is available on our website and at all of our branches.

Vulnerable Persons Policy

We understand the importance for our customers to receive the appropriate information about the products and services that we offer to enable them to make an informed decision. Entering into a vehicle purchase or finance agreement with its imposed terms and conditions involves a long-term financial commitment, so it is vital that our customers fully understand their obligations. There are occasions when someone who, due to their personal circumstances, may be vulnerable and therefore especially susceptible to detriment. We therefore need to ensure that we consider the circumstances of each individual and during our dealings with them, tailor our approach, removing any barriers that restrict the customer from accessing our products and services and achieving a satisfactory outcome.

Recognising consumer vulnerability

We realise that a customer may be vulnerable or potentially vulnerable for various reasons and these may include mental or physical infirmity, age, credulity, addiction, a recent change in circumstances, new to finance commitments or a particular finance product, learning difficulties, illiteracy and/or where English is not the customer's first language. The reason for the vulnerability could be permanent or a temporary situation. Our staff are trained to ask our customers questions and to actively listen to responses. A customer may reveal information that suggests that they could be vulnerable (self-identification) or we may recognise certain behaviours which could indicate that a customer is potentially vulnerable.

What happens if a customer is identified as being vulnerable?

Being identified as being vulnerable does not preclude a customer from obtaining finance for their vehicle. Due to the diversity of the factors that can contribute to the level of customer vulnerability, there will not be one approach that can be adopted to fit each circumstance. However, examples of how we may ensure that the customer receives a fair outcome could be the way that we communicate, asking more questions, taking more time to go over things, and/or make suggestions for another family member to be party to the conversations. The overriding principle in our dealings with vulnerable customers is that fair outcomes are achieved throughout the customer journey, and any barriers are removed to access our products and services.

We will always deal with our customers respectfully and with integrity.

Anyone who feels that we have failed in our approach or policy application towards any vulnerable person should contact the general manager on 01324 634455 or by emailing [email protected]. Alternatively you can write directly to Formula one complaints, 99 Glasgow Rd, Falkirk, FK14JD.

About our sales procedure

FULL DISCLOSURE AND OUR TERMS AND CONDITIONS OF BUSINESS

Reservation fee

In order to reserve a vehicle you may have placed a â€œreservation feeâ€ in advance. If no purchase is concluded this fee will be returned. After the agreement to purchase the vehicle has been concluded on trade premises this fee will be converted to part of your deposit.

Deposit

As you have already been made aware by a member of our team, one the sale has been agreed by all parties your deposit is non refundable and non transferable.

Termination

In the event of either an agreed unwind of the sale, rejection or as a result of you exercising your rights the car must be returned to the place of purchase and, if available, you will be returned to your part exchange and arrange to finance any outstanding finance that was due on it when the sale was agreed. As stated in the consumer rights act of 2015 there will be a deduction for usage at £1 per mile which must be paid by you before the contracts are terminated. This usage charge is outwith any agreements or terms set out by third party lenders. It must be paid by you in full or deducted from any deposit or part exchange value. If you do not collect the vehicle after all contracts have been signed and vehicle prepared for you and wish to cancel the sale, we will apply a 10% cancellation fee to cover our costs.

Collection

Please thoroughly inspect your new vehicle, interior and exterior, ensuring you are happy with all fabric, trims, accessories, paintwork, windows and bodywork. Once you have signed the invoice and the vehicle has left our site Formula One Car Supermarket will not be held liable for any cosmetic or aesthetic issues.

Finance arranged for you

Formula one car centre limited is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. We can introduce you to a limited number of carefully selected lenders and their financial products, which may have different interest rates and charges. We are not an independent financial advisor; we will provide details of products available from lenders that we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you.

Whichever lender we introduce you to, we will typically receive a commission from them (either a fixed fee or a fixed percentage based on the amount you borrow).

The lenders we work with could pay commission at different rates. However, the amount of commission that we receive from a lender does not have any effect on the amount that you pay to that lender under your credit agreement.

All offers and credit subject to status, terms and conditions. Applicants must be 18 years or over. Written details are available on request.

By signing this document you confirm that we have discussed the best offer from our lenders that suit your situation and given all of that information you have personally decided to choose your lender. You also confirm that you consent to the lender paying us a fee for our role in facilitating your agreement. This payment is commonly calculated as a percentage of the balance financed and will not affect your payments. We are unable to influence the interest rate of finance or the commission payment.

Cash balances

On the day of collection payment can be made by the following means:

Bank transfer directly into our business account :-

FORMULA ONE CAR CENTRE LTD

Bank Sort Code 82-69-07
Account Number 70077666

We would advise completing the balance transfer 24 hours prior to collections as vehicles will not be released until in cleared funds and you cannot pay via card on arrival

Cash up to the value of £9000 + 1% paying in charge
Please note we do not accept credit card payments
Maximum debit card payment £1000

FULL DISCLOSURE AND OUR TERMS AND CONDITIONS OF BUSINESS

Once the outstanding balance has been received we will carry out the following:

Registered keeper DVLA name change
Facilitate the Road Tax payment online, please bring your debit/credit card
We will require a copy of your driving licence, please bring this with you on the day
If you are financing the vehicle, in addition to your driving licence we will require any pre requested proofs, please ensure these are dated within the last 3 months and the address on your driving license corresponds with the address stated on your finance proposal

Please arrange suitable insurance prior to collection of your new vehicle.

PART EXCHANGE

Please note all part exchange vehicles are subject to a final health and body check. Please also ensure you bring all of the following items

V5c in your name with correct registration if previously on a private registration
Full service history
Most recent MOT
Finance settlement letter from finance company if finance is outstanding
Both keys.

WARRANTY

All vehicles come with a 1 month 1000 mile BACK TO BASE mechanical warranty only on items detailed within that warranty. We would require you to return the vehicle to our premises to have any work carried out regardless of your proximity to ourselves. You are made aware that, as a used car, that faults including age and mileage related wear and tear will exist on the vehicle. You have been offered an extended warranty and if declined will be liable for the costs of any out of warranty repairs in full. It is your responsibility to arrange any checks or inspections that are required to satisfy yourself as to the quality of vehicle that you are purchasing and by signing this document accept the car in its present condition.

The frequency with which a vehicle fitted DPF requires cleaning and regeneration is entirely dependent on the vehicle owner's driving style i.e. a vehicle owner with a passive driving style using poor quality fuel will require the DPF to be cleaned and regenerated more frequently than a vehicle which is used on motorway journeys with the driver having a more aggressive driving style. This is not considered to be a manufacturing defect but a maintenance issue not covered by any warranty unless specifically covered for mechanical failure.

The durability of any vehicle with a higher mileage carries a higher degree of maintenance, In essence your car is a highly complex vehicle, and therefore will require a much higher degree of ongoing maintenance which should be budgeted for in the future.

DISCLAIMER

We will not be held liable for any costs incurred if you have chosen to get any work done locally to yourself. Or any work carried out by a third party. We will not be liable for any components or failures caused by normal age and mileage related wear and tear.

If the vehicle is still under the manufacturers warranty, we would refer you back to the manufacturer. In the event that the car has to come back either for warranty, repair, inspection or rejected. Your are responsible to return the car in the same condition to the place that it was purchased from at your expense.

Any examination required to satisfy your decision to purchase must be carried out prior to collection.

Extended warranties are available through our warranty partner Momentum please follow the link to view products https://momentumwarranties.co.uk/ (Your sales representative will explain the pricing structure)